Returns and Refunds Policy

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.

Owner (or “we”, “us”, “our”)
CLEARCINE LLC (doing business as MotionTVPro.com) — the legal entity that owns and operates this Website and provides products and services to Users.

Product (or Service)
The items and/or services provided by this Website as described on this Website, including digital products, downloadable content, licensed items, and subscription-based services.

User (or “you”, “your”)
The natural person or legal entity that uses this Website.

General policy

Thank you for purchasing products and/or subscribing to services from MotionTVPro.com, owned and operated by CLEARCINE LLC (doing business as MotionTVPro.com).

Because many of our offerings are digital products, licensed products, downloadable products, or subscription-based services, please note that digital products delivered electronically or accessed via subscription are not returnable.

Refund eligibility (14-day refund window)

You may be eligible for a full refund within 14 days of your purchase date.

After the 14-day period has passed, you will no longer be eligible for a refund.

We encourage customers to review and use the product or service during the first 14 days after purchase to ensure it fits their needs.

How to request a refund

To request a refund, please contact us at:

Email: contact@motiontvpro.com

To help us process your request quickly, please include:

  • Your order details (receipt or proof of purchase), and

  • Any online access code information (if applicable)

Conditions for refunds

To be eligible for a refund:

  • You must provide a receipt or proof of purchase

  • You must submit your request within 14 days of purchase

  • You must provide any required information that helps us verify the purchase and access (for example, an online access code where applicable)

Sale items

If physical items are ever offered for sale on this Website, sale items may be eligible for a refund only if they are returned in good condition with tags intact (if applicable). Availability of refunds for sale items may depend on the specific product listing and applicable law.

Late or missing refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your bank or card provider (processing time can vary)

If you have done this and still have not received your refund, please contact us at:
contact@motiontvpro.com

Shipping (only if physical returns apply)

If your purchase involves a physical product that is eligible for return:

  • You are responsible for paying your own return shipping costs

  • Shipping costs are non-refundable

  • Delivery times for exchanges may vary depending on your location

If we issue a return shipping label in specific cases, details will be provided by our customer service team by email.

Refund processing time

After we receive and inspect an eligible returned product (if applicable), we will process your refund to the original payment method used for the purchase.

Please allow up to 14 business days for the refund to appear on your account or credit card statement, depending on your payment provider and bank.

Contact information

CLEARCINE LLC (doing business as MotionTVPro.com)
30 N GOULD ST STE R
Sheridan, WY 82801
United States

Email: contact@motiontvpro.com

Last Updated: January 6, 2026
CLEARCINE LLC (doing business as MotionTVPro.com)